Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport, or something else happens that entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you should contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in time, we will ensure a free replacement.

For more information regarding the warranty, please refer to the general terms and conditions article 12.

Complaints

It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing info@suneclipse.be. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the platform of the European Union.

Your feedback is very valuable, because ultimately we want all our customers to be able to enjoy a cooler home.